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Google Home won’t play Sirius or Tunein radio

Bluemedic22
Community Member

As all previous threads are closed, I am still having this issue with Google Home not playing any Sirius satellite radio or TuneIn radio stations. I have done all the suggestions, even changing my language to USA, English, and it does not work. I link and unlink my subscription, etc. as I have said, I have tried all the options
Please advise of any more options!

11 REPLIES 11

Shannabobana
Community Member

Same problem.  I have uninstalled, reinstalled, unlinked, relinked and have no issue using the SiriusXM app directly.  This has been broken a month. 

I wish Google took a real interest in fixing issues when they arise.

nana_hughes
Community Member

Same issue for me.  I'm not very tech savvy, but know enough that I can say "hey google play classic vinyl (from Sirius) on home group", and it used to play with no problem.  Now I cannot connect Sirius to my Google home/nest devices unless I go through my android phone and connect.  My issue began when Sirius updated their app.  So I am unsure if that has anything to do with my issue.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for posting and letting us know about the Sirius XM concern. We'll work together to identify the cause of the problem and find a solution. A few questions: what is the exact message that you all are getting from your speakers? Are you getting the same response when you use your phone’s Google Assistant? Could you all try playing radio stations using other services like TuneIn or iHeartradio to isolate this?

 

I look forward to your responses.

 

Regards,

Juni

Bluemedic22
Community Member

I ask Google Home to play TuneIn station on my speakers, and it says “Playing 99.9 “ but only plays on the one speaker.  Hey Google play SiriusXM channel 56 on Brian speakers speakers. Or when I say Hey google, play SiriusXM Channel 56 on ____ speakers  it had said “Sure , playing Channel 56 the highway” and then doesn’t play. I got it to play on my speaker group only through the google assistant app. 

Only this morning did it play on all speakers as requested. Sure, thats great but one cannot rely on the system to work properly all the time.

Bluemedic22
Community Member

As well, it does stop at times as well just like Nunya_Bidness stated

Juni
Community Specialist
Community Specialist

Hey folks

 

Thanks for the details you’ve shared. What Google Nest speaker or display are we working with? What troubleshooting steps have you taken so far? You can refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest speaker. 

 

Best,

Juni

nana_hughes
Community Member

My home system now seems to be working (as of this morning).  Prior to that, it just wouldn't play anything when I asked Google to play say Classic Vinyl on my Home Group.  Worked great with Pandora, but not with Sirius.  However, as of this morning it is working again.

I do not use TuneIn or iHeartradio; only Pandora, occasionally Amazon Music and Sirius.

Juni
Community Specialist
Community Specialist

Hi everyone,

 

Nana_hughes,thanks for keeping us in the loop, and I’m glad it’s working now. If you need help with other concerns, you know where to find us.

 

To those who are still experiencing it: Try the factory reset; this erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out the article below to know more about it.

 

Factory reset Google Nest or Home speakers or displays 

 

Regards,

Juni

Nunya_Bidness
Community Member

Our Google Home will start, play part of one song -- then stop.  This happens for Sirius XM and TuneIn. 

Argoterri
Community Member

I’m having the same issues (SiriusXM). It either won’t play anything after it confirms what you want to hear or it plays part of a song and then stops. It’s happening on my original Home and all 3 minis. Rebooting didn’t help. Unlinking and relinking didn’t help. I’m getting very frustrated especially since my lone Alexa is doing just fine.