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Google Homes Fail to Control Lights in Different Rooms

CluelessNomad
Community Member

We have two Google Home speakers (not the newer Nest ones). They are able to turn on/off the lights in some rooms, but not all. The rooms they are not in get the "Sorry, it looks like the X light isn't available right now" error. The speakers are in different rooms and are able to control different rooms. The Kitchen lights work when using one speaker but not the other, while the bedroom is vice versa, but then the dining room doesn't work on either speaker.

If I open the Home app on my phone and tap any room, no problem - lights on/off as needed.

I've factory reset the Google homes. Everything is in the same "Home", just in different rooms. All lights are definitely linked correctly. I've reconnected them and it happens to different types/companies of light bulbs.

Any ideas? Thanks.

18 REPLIES 18

Azarco
Community Specialist
Community Specialist

Hey CluelessNomad,

 

Thanks for reaching out — let's see what's going on. 

 

A few questions: was it working before? If so, were there any recent changes on your network? Also, what's the brand of the lights you have?

 

Give these steps a try:

 

  • Reboot your router, Google Home and lights to refresh the connection.
  • Make sure your lights and Google Home are within 15-20 from your router.
  • Try removing and adding your lights to the native app.
  • Also, try asking your Nest Hub "sync my devices" to see if that helps.

Let us know how it goes.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey CluelessNomad,

 

Still need help? Also, did the suggested steps work?

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey CluelessNomad,

 

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

 

Regards,

Alex

Sorry I was slow to respond. Yes, I do still need help and the suggested steps have not led to any changes. Thank you for your help. 

Azarco
Community Specialist
Community Specialist

Hey CluelessNomad,

 

Thanks for the update. Try these additional steps:

 

  1. Check the Linked services section at the top and make sure (ADT Smart Home, Blue by ADT, etc.) appears.
  2. Unlink and relink your devices from the Google Home app. Tap Assistant Settings >Home Control. Under Linked services at the top, tap the service partner that is having issues, Unlink account> Unlink.
  3. Uninstall and reinstall your Google Home app.

Let us know how it goes.

 

Best,

Alex

Princesss
Community Specialist
Community Specialist

Hey CluelessNomad,

 

We just want to check if the suggested steps above worked on your end? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

Thanks for nudging me and sorry I'm slow to respond. I'm afraid it still does not work. 

Azarco
Community Specialist
Community Specialist

Hi CluelessNomad,

 

Thanks for getting back to us.

 

  1. Open the Google Home app.
  2. At the top right, tap the Account icon.
  3. Select Assistant settings.
  4. Select Home control.
  5. Check the Linked services section at the top and make sure (ADT Smart Home, Blue by ADT, etc.) appears.

If the issue persists, try resetting your Google Home to its default settings.

 

Regards,

Alex

I'm not sure what ADT Smart Home and Blue by ADT are, but they are not in the linked services. All the apps for which I have lights are listed, including the lights that don't work. 

I have reset both Google Homes to their factory settings and re-added them in the Home app. The lights still don't work. 

Any other ideas? 

Thank you for your continued help. 

Azarco
Community Specialist
Community Specialist

Hey CluelessNomad,

 

We understand. Could you please provide us the following information:

 

  1. Cast firmware version of your Google Home.
  2. Make and model of your smart lights.
  3. Router make and model.

Regards,

Alex

First, a new finding: telling the google Homes to "turn on all lights" does turn on the lights that don't work when the room name is used. "Turn off all lights" also works. 

To answer your questions: 

1. They are 1.56.291758 (a Google Display) and 1.56.282045 (a Google Home).

2. The affected lights are Wixsann SQPA6012s and Philipps Hue A19 Whites

3. The router is a Google Wifi AC-1304

Thanks. 

Azarco
Community Specialist
Community Specialist

Hey CluelessNomad,

 

Thanks for the additional information. Could you fill out this form so that our team can investigate this?

 

Best,

Alex

Princesss
Community Specialist
Community Specialist

Hey CluelessNomad,

 

We've received your form-- thanks for filling it out. Someone from the team will reach out to you and will assist you further regarding this. 

 

Should you have any questions, feel free to respond.

 

Best,

Princess

Hi there,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

Hi princess,

Yes, I saw your post and filled out the form. I've been emailing back and forth on that. I'm not sure whether this thread is still important since I'm getting help from another path. I suppose you can lock the thread, but my issue has not been resolved yet. 

Thank you for your help. 

Hi CluelessNomad,

 

Thanks for letting us know about it.

 

As we need some info that can't be posted publicly, let's continue working via email so we can assist you further. I'll be locking the thread in 24 hours, feel free to start a new thread if you have any other concerns with your Google speakers that you want to discuss.

 

Best,

Princess

Thank you for your suggestions. 

1. This one I'm not sure about - could you explain where this is in the Home app?

2. I just tried this again - no change. 

3. I tried this as well - no change. 

All these suggestions are for the phone, correct? Because I can control all lights just fine with my phone. I always could. It is ONLY the Google Home devices that cannot control certain lights. And the lights they CAN control are different, meaning they each have a different set of lights that they can control. 

Hello Alex, and thank you for your reply. 

1. They were both working fine before - this started recently without changes to the network or additions of new devices. 

2. I have rebooted the router (also a Google router), both Google homes, and the lights. I also factory reset the Google Homes because they are my primary suspect atm because of how different lights work with different Google Homes. 

3. I have removed and re-added the lights. 

4. When I tell both Google Homes to sync devices, I get the same "Something went wrong" error. 

 

The lights are from multiple companies - Magic Home, Hue, and TP-Link.