I have spent a considerable amount of time trying to troubleshoot my Nest Hub devices and to no avail. This has included over 2+ hours with live chat support, several weeks of follow-up emails with Google's ticketing support, and then countless hours personally troubleshooting, scouring the internet, etc.
My issue: Media apps on the Nest Hub Max do not work. At all.
This includes:
- YouTube Music - I specifically purchased premium, thinking it would fix the problem
- Spotify - I had premium and cancelled it
- Pandora
- iHeart Radio
- SlingTV
- YouTube
Initially, I had two Nest Hub 2nd Gens and two Nest Hub Max devices. One of the Max devices didn't work right out of the box - and was the start of all my troubleshooting woes.
After returning that Max, all of my devices seemingly worked fine for a while (see: three weeks).
Just recently, the second Nest Hub Max started crapping out - doing the same app crashing circus as the first one. Then, before I knew it - one of my Nest Hub 2nd Gens started doing the same thing. So I am currently down to one working Nest Hub device.
As far as troubleshooting - here's everything I've done, all of which has been unsuccessful:
- I've moved the devices right next to the Wireless router
- I've changed the outlets - including a direct plug into a wall, using a power strip, and using a surge protector
- I enrolled the devices in the "public preview" program. I unenrolled them in it, too
- The firmware is the same across all of the devices
- I've hard reset all of the faulty devices - at least 25 times, each
- I've removed them from my Google Home app entirely
- I've uninstalled/reinstalled my Google Home app
- I've completely unlinked, unconnected, and detached every single 'sync' service from my Google Home app
- I've used and then deactivated Voice Match, Face Match, Personalization, and every other 'personal' type setting
- I've rebooted my router - multiple times, on multiple days
- I've removed all parental controls, filters, etc.
- I've adjusted my router settings, prioritized the Hub devices, reserved IPs for the devices, enabled IGMP, adjusted QOS, etc.
- I've changed the devices to use a different wireless network
My home network is set up using a Deco X20 Mesh Network with a base router + 2 APs. I'm on Xfinity High Speed Internet 400mbps down.
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The first device, I figured was faulty.
But now we're on device #2 and #3 that are having the exact same issues and I cannot fathom that I somehow landed three faulty devices.
What can be done to get these working?
