11-30-2022 04:35 AM
I have google hub max that was fine yesterday morning, it did an update and now this morning the screen was blank. I unplugged it and it came up to a white screen with a rainbow G. I have read comments on this and have tried the volume button reset and the 10 times power cycle and neither one has fixed the issue.
12-01-2022 03:12 AM
Tried that, also tried the plug and unplug factory reset option, nothing that i do brings it out of this.
12-01-2022 03:13 AM
Thanks for the suggestion, I appreciate the help
12-03-2022 02:04 PM
Hi folks,
@RachelGomez123, we really appreciate the troubleshooting steps you provided.
@R0bb1ed, we appreciate all your efforts. Since you've tried all the steps above including the factory reset, we'd be happy to further take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Dan
12-04-2022 10:07 AM
I talked to support its in its way back to google.
12-04-2022 10:13 AM
Hi R0bb1ed,
Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread in 24 hours unless I can help out with anything else.
Best regards,
Dan