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Google Hub Max stuck on white screen with rainbow G

R0bb1ed
Community Member

I have google hub max that was fine yesterday morning, it did an update and now this morning the screen was blank. I unplugged it and it came up to a white screen with a rainbow G. I have read comments on this and have tried the volume button reset and the 10 times power cycle and neither one has fixed the issue.

5 REPLIES 5

Tried that, also tried the plug and unplug factory reset option, nothing that i do brings it out of this.

Thanks for the suggestion, I appreciate the help

Dan_A
Community Specialist
Community Specialist

Hi folks,

@RachelGomez123, we really appreciate the troubleshooting steps you provided.

@R0bb1ed, we appreciate all your efforts. Since you've tried all the steps above including the factory reset, we'd be happy to further take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Dan

R0bb1ed
Community Member

I talked to support its in its way back to google.

Dan_A
Community Specialist
Community Specialist

Hi R0bb1ed,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread in 24 hours unless I can help out with anything else.

Best regards,

Dan