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Google Hub Trivia

Tj9
Community Member

While trying to play trivia, google asks me to say "yes" to continue but doesn't respond or recognise when I say it and resets to home. Have tried saying "ok Google, yes" and simple "yes" as well but it hasn't worked. Any suggestions? Can't move forward without doing this.

7 REPLIES 7

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps for assistant. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Jake, thanks for the help.

 

@Tj9, I'm sorry that you're having trouble playing Trivia on your Nest Hub. Let's check it out. It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest speakers. Plug them back in after 3 minutes tops. Restarting your phone might also help. Also, check out this guide for more information.

 

Keep us posted.
 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hi Tj9,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Cheers,

Dan

Tj9
Community Member

Hi Dan, the issue is on behalf of a resident of the nursing home I work at. I'm not there everyday- I am trying the different ways to fix it but it is happening very slowly and I also have to wait for the resident to complete the trivia up to the issue mentioned as well. If you lock the thread am I still able to use the links mentioned above to see the different solutions people have suggested? Thanks

Muddi
Community Specialist
Community Specialist

Hi Tj9,

 

Apologize for the delays. Chiming in to ensure everything is covered here. To answer your question, you can still access the link provided by @Dan even though the thread is locked. Don't worry, I'll keep the thread open for three more days so you have enough time to monitor your device.

 

Keep us posted!

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi Tj9,

 

Chiming in-- how did the steps go? Let us know by responding to this, otherwise we'll be locking the thread shortly.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess