Google Hub radio stops after a short time

[Meg_12]

All my Google Hubs are now going silent while playing the radio through Radio App after a few minutes.  The Hub screen is still showing the radio app and the channel I am listening to, but no sound

If I ask Google Hub to play the radio station again it with announce 'Streaming (radio station name) from radio app'. 

Google Nest has started doing this since the sleep function has stopped working.

[BeeBee]

My daughter's hub has just started doing this too!

[Dan_A]

Hi folks,

@Meg_12, @BeeBee, that certainly isn't the experience we want you to have with our devices ― for confirmation, what Nest speakers or displays do you have? Are they Nest Hub 2nd Gen, Nest Hub or Nest Hub Max? When the radio is playing, is it through a routine that you made which plays media when triggered? Are they in a speaker group? It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest speakers and displays. Plug them back in after 3 minutes or 5 minutes tops. Restarting your phone might also help.

Keep us posted.
 

Best,

Dan

[MrLova]

Hi ! 

I had the same problem , and i have Nest Hub  , i just turned off gestures 
i think it was to close to my arm in my office , so it stopped .

When i turned it off the problem stopped 😉

[Princesss]

Hi MrLova,

Thanks for the update. Yes, quick gestures lets you control your Google Nest Hub devices in an easy way. Glad to know that it was sorted out.

Since this has been resolved, we'll consider this thread complete. We'll go ahead and lock this in 24 hours. Feel free to start a new one if you need any assistance with your Google Nest speakers and the Community would gladly lend a hand.

Best,

Princess

[BeeBee]

Hi @Princesss it was @Meg_12 who started this thread not @MrLova. The OP hasn't resolved this yet, so please don't close this thread?

My dayghters device is the Google Hub 2nd Gen, I'll try the reboot procedure as suggested & get back to you tomorrow @Dan_A as it noticeably (to me) happens overnight when she's left her radio streaming to help her sleep.

She does have gestures set on so I'll try that the next night if the reboot doesn't help, thanks @MrLova 

[Princesss]

Hi BeeBee,

Sorry about this. Feel free to update us anytime once you have tried the steps.

@everyone, let us know if you still need help as I will keep this thread open.

Best,

Princess

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Princesss]

Hi folks, 

Chiming in-- does anyone here still needs help? Let us know, otherwise we'll be locking the thread shortly.

Best,

Princess

[MrLova]

Hi !

i still have the problem . it did not help to turn off gestures.......
I have  Nest Hub 2nd Gen.  x 2 and same problem on both.....

I have restarted , with no luck 

[Princesss]

Hi MrLova,

Thanks for trying the steps. Could you please provide the cast firmware version of your Google Nest Hub?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,

Princess

[MrLova]

1.56.324896

its the same on both my devices .

[MrLova]

Hi !  
I have also noticed that this problem is only when i play the radio ( TuneIn) , when i play from Spotify it dosent stop.

only when i play from TunIn ..... 

[Princesss]

Hi MrLova,

Thanks for the info you've shared. Let's go ahead and perform a complete reset to your Google Nest Hub to see if this would make any changes. 

Keep us posted.

Best,

Princess

[MrLova]

ok , ill try and will post the results 😉

[Princesss]

Hi MrLova,

Thanks! We'll keep this thread open for few more days and will wait for your update.

Best,

Princess

[MrLova]

Hi !  
This did not help .

i have also noticed that TuneIn plays around 10-20 minuttes before it stops , and sometimes it will start again after 20-30 minuttes has gone....

[Princesss]

Hi MrLova,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[MrLova]

done 😉

[Muddi]

Hey MrLova,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details.

Cheers,

Muddi

[Muddi]

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi