Google Hub says to link account but I am not sure why it won't fully connect.

[Rdianco]

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Original poster: Pauline Moya 

I have factory reset it & reboot phone and nest several times. I removed from Google Account to delete all history of hub and tried again. The nest will say on the last screen it is connected but there is nothing left on the app to complete the install to bring the nest to a home screen. I reset the nest and it only says to link account. The app shows the display there and I can control volume but the nest never changes from saying to link the account.

[Rdianco]

Hello Pauline Moya and Rob McLaren,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.

I just wanted to check in, has this issue resolved on its own for your device?

• If YES (has been fixed), could you please send feedback via Google Home App or your device with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  

• If NO (has NOT been fixed), could you please send feedback via Google Home App or your device with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?

Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

- From Frances (Community Specialist)

[howl12]

 "GHT3 Nest Hub stuck on link account screen", the screen has been stuck on "link account" for a couple of weeks, during my troubleshooting, I noticed my son's account is also linked to the display but I can't delete his name, I tried on his phone, no luck