Google Nest Audio does not start up, factory reset nog possible.

[Jeremia]

My Google Nest Audio does not respond lately. Reset does not work, the device does not start up. A factory reset is not possible as long as the device will not start up. 

10 times disconect the powerplug does not work either because the lights will not show.

I would like to make use of the warrenty. 

[sterlinghawk]

Have you tried another outlet?  I ran into this once is why I am asking

[Jeremia]

Yes I did. Also another power cord. But the device seems bricked. It doesnt respond at all sadly. 

I bought the Nest audio 05-2023 and it worked perfect until recently. It was part of a stereo pair.  The other speaker works fine.

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I'm sorry to hear your Nest Audio doesn't start up. Help's here!

To better understand the situation, I'd like to ask a few questions:

• When did the inconvenience begin?
• Is the official power adapter that came with the Nest Audio used on the device?
• Are other devices able to receive power from the same outlet?

In the meantime, let's check this tip: 

• Unplug the power adapter from the outlet and the Nest Audio.
• Leave it unplugged for 20 seconds.
• Plug the power adapter into the Nest Audio.
• Plug the other end of the power adapter into a wall outlet that works.
• Check if any LED lights would appear on the Nest Audio.

Keep me posted. 

Best regards, 

Melany

[Jeremia]

Hallo Melany,

Thanks for your help. 

The problems started around 1 august 2024. The exact date I dont know.  Google home could not find the device. Routines did not start up when I Asked to.

Then I started to unplug the cabel for 5 minuten, but that was not the solution.

I unplugged it in the days after a few more times for longer periode. I also unpluged the router.  The result was that the start up procedure of the Nest became slow. The lights turned on slower and in the and there were no lights Turing on anymore.

At that point I tryed to prefom a factory reset, but it was to late. The Nest buttons on top didn't respond anymore.

I have tryed your tips, but sadly it dit not solve the problem.

[AxelD]

Hi Jeremia,

Thanks for your reply and for trying the troubleshooting steps! Since the issue persisted after the steps above, please fill out this form and an agent will contact you as soon as possible. Remember to include your thread link in the request.

Let me know once you've submitted the form.

Regards,
Axel. 
 

[AxelD]

Hi Jeremia,

Thanks for filling out the form, We have received it! An agent will contact you via email as soon as possible.

Regards.
Axel.