Google Nest Audio doesn't connect to wifi

[rbmisc]

I have been able to connect the Nest Audio to 2 different routers but I am not able to connect it to the one I need it connected to.  The 2 routers that I was able to connect to are home routers - Netgear.

The one I can't connect to is at a skilled care facility.  I don't know the type or routers they have there.  They have hot spots all over the facility and I was within the specified distance to one of the hot spots.  The Nest Audio would indicate Connected then go to a screen after that indicating that it didn't connect and offered troubleshooting which I tried but I couldn't reset the router since it was not something I was allowed to do.

I have been able to connect 3 different Amazon Echos to the routers there.

Has anyone else had any issues like this?  I am no where near the facility at this time to actually try anything but would like some suggestions to try before I return the Nest Audio.

[Mav155]

Hello.

I'm having the same issue at home: 4 G home devices, but now the new nest does not connect to wifi, I'm not able to configure It.

I should try onorare 

[GarrettDS]

Hey folks, 
Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand. 

Best regards, 
Garrett DS