Google Nest Audio = expensive silent brick

[with2ells]

I did a factory reset (mute button, hold top etc.) to clear the device of a particular install that I chose not to proceed with. Now the thing just sits silently strobing the LEDS left to right ("trying to connect to wifi"?) forever completely unresponsive to any touch / voice interventions. Have tried the 10(+!) full power cycle hack (is that for real?) and it has not worked. Unhappy customer...

[with2ells]

https://support.google.com/googlenest/answer/9837834?sjid=3468886529534556728-EU
"

If you’re experiencing this behavior, you’ll need to factory reset your speaker using this workaround:

Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on top illuminate.
Repeat step 1, 10 more times.
After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet," to let you know that it’s ready for setup.
This solution could be tedious, but your patience is greatly appreciated."
That is a breathtakingly awful (and useless, in my case), solution

[Dan_A]

Hi with2ells, 
 

That certainly hasn’t been easy for you and we really appreciate you doing the troubleshooting steps. It means a lot. 

Have you already tried the steps above? If so, how was it? If you’ve done all the steps and still the issue persists, our team would like to take a look at this, could you fill out this form and let us know once you're done?

Best,

Dan

[with2ells]

[Filter: keyword] with2ells's post subject matched "brick", board "SpeakersDisplays".

Post Subject: Google Nest Audio = expensive silent brick

Subject text "brick" matched filter pattern "brick".

Post Body:

I did a factory reset (mute button, hold top etc.) to clear the device of a particular install that I chose not to proceed with. Now the thing just sits silently strobing the LEDS left to right ("trying to connect to wifi"?) forever completely unresponsive to any touch / voice interventions. Have tried the 10(+!) full power cycle hack (is that for real?) and it has not worked. Unhappy customer...

Post by User[id=359332,login=with2ells] has message uid 419716.

Link to post: Google Nest Audio = expensive silent brick

[Dan_A]

Hi with2ells,

Thanks for reaching out, It seems like you created another thread. I'll merge this thread with that one so we can communicate effectively. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged into the main one.

Best,

Dan

[with2ells]

[Filter: keyword] with2ells's post subject matched "brick", board "SpeakersDisplays".

Post Subject: Re: Google Nest Audio = expensive silent brick

Subject text "brick" matched filter pattern "brick".

Post Body:

https://support.google.com/googlenest/answer/9837834?sjid=3468886529534556728-EU
"

If you’re experiencing this behavior, you’ll need to factory reset your speaker using this workaround:

Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on top illuminate.
Repeat step 1, 10 more times.
After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet," to let you know that it’s ready for setup.
This solution could be tedious, but your patience is greatly appreciated."
That is a breathtakingly awful (and useless, in my case), solution

Post by User[id=359332,login=with2ells] has message uid 419736.

Link to post: Re: Google Nest Audio = expensive silent brick

[Dan_A]

Hi with2ells,

Thanks for reaching out, It seems like you created another thread. I'll merge this thread with that one so we can communicate effectively. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged into the main one.

Best,

Dan

[with2ells]

I appreciate that you are trying to help and thank you for that. I tried the unplug, plug, reboot cycle for more than 10 times and it did not work (unsurprisingly), so I've sent it back to the shop as "not fit for purpose" under the consumer rights act 2015. It is not that I have done something wrong as a customer, but that this product does not have mature and robust software. This guy had exactly the same problems and I wonder how many others there are? Time for a product recall Google?
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Yet-another-bricked-Google-Nest-Audio/t...

[Juni]

Hi with2ells,

I understand and am sorry for the delay. Did you get a replacement when you returned your Nest Audio? I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Kind regards,

Dan

[with2ells]

Thanks; yes I just returned the unit and got a refund.

[Princesss]

Hi with2ells,

Wow, that's good news! Glad to know that it was all sorted out.

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly lend a hand.

Best,

Princess