This week my google nest got bricked from a software update, I've raised this with Support to find out that the engineering team is currently working on a fix. That I shouldn't be worried and will get an email once this issue has been fixed.
I just wanted to highlight a few questions that should be asked if someone is buying a device in future.
Why did I have to raise this question in a 1:1 support chat to find out it's being investigated, after I spent an hour or two of my time trying to factory reset the device and search guides on how to fix.
Why do google have the capability to send an email when the issue is fixed, but choose not to send an email when they break it.
And most importantly, what benefit would it be, to make an update in early december, that breaks older generation google homes (Not in warranty) and not inform any customers. Is this a cheap trick to get users to upgrade to their new devices just before christmas?
