Google Nest H1A reset to factory setting not repairing

[Wboehly]

I have a Nest gen 1 H1A that went to the small “G” display. Have done all the fixes I have found and have tried the factory reset multiple times with no luck. Still just has the “G” on the display. Does anyone know something else I can try? Should I contact Google Nest support?
Thank you for any help you can provide!

Bill

[RacingJMS73]

I have exactly the same problem

[Dan_A]

Hi folks,

@Wboehly, @RacingJMS73, that certainly hasn't been easy for you ― let’s check this out.

Just to confirm, the device you have there is a Google Nest Hub that has a screen stuck on the G logo, right? Are you using the official power adapter? Could you also try to connect it to a different power outlet to see if power has something to do with it? If the behavior persists, try the steps below:

1. Unplug the power cord.
2. Hold down the volume buttons and plug in the power cord at the same time.
3. Wait for the device to turn on.
4. Release the volume buttons.

Once the device is in recovery mode, attempt an FDR.

Keep me posted.

Best,

Dan

[tate]

Hi Dan,

Thanks for the information! I tried these steps several times. Every time it says to hold the volume buttons down til the countdown ends and the reset begins... BUT, everytime I let go of the volume buttons at the end of the countsown the screen goes blank. Help please!!

[Princesss]

Hi tate,

Thanks for trying the steps. Let's make sure that when you perform the reset, your device should be plugged in directly in the power source and using the original power cable of it. If you happen to still experience the same, please feel free to fill out this form with all the needed information then let me know once done.

Best,

Princess

[tate]

Yes, I have been using the original power cord. Okay, I filled out the form you told me to. Now what?

[Princesss]

Hi tate,

I already notified one of our support specialist about this. As a reference, here's your Case ID: 8-9569000032961.

I'll make sure to keep this thread open until you're assisted via email.

Best,

Princess

[tate]

So do I wait until someone emails me? Any idea how long I'll have to wait???

[Wboehly]

Hello Dan,

Thank you for the response! I have done the Factory Reset Device maybe 20 times and it still comes back with the small “G”‘ display. I have left it on after reset for a day. Same thing. Have disconnected the original power adapter multiple times and have tried many power outlets. I know this is a popular problem and think maybe it has lost its firmware or something.
thanks!

Bill

[Princesss]

Hi everyone,

Chiming in to see if you still need help with this. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[tate]

Yes! Still have same problem, someone was supposed to email me and I haven't gotten any email. Super frustrated!  Someone PLEASE help?! My original post:  

Every time it says to hold the volume buttons down til the countdown ends and the reset begins... BUT, everytime I let go of the volume buttons at the end of the countsown the screen goes blank. Help please!!

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess

[tate]

"Closing the thread due to inactivity"??? Serious??? I've been patiently waiting because I was told someone would be emailing me to solve my problem..... still waiting on that email.... this is my post:

Every time it says to hold the volume buttons down til the countdown ends and the reset begins... BUT, everytime I let go of the volume buttons at the end of the countsown the screen goes blank. Help please!!

And I've not gotten help resolving this issue...... super frustrated!!!

[Muddi]

Hey Wboehly,

I sent you an email collecting some information about your device. 

@tate: Upon checking one of our team already reached out to you via email. Please check your inbox and confirm if you have receive the email.

Cheers,

Muddi

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[Muddi]

Hi Wboehly,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

@tate: We'd suggest keeping track of your inbox as our team will be emailing you soon for more details.

@RacingJMS73: How was your device? Do you still need help with your Nest Hub?

Cheers,

Muddi

[tate]

Okay, thanks I'll keep my eye open for an email.

[Muddi]

Hey tate,

You're welcome! Have a great day ahead.

Cheers,

Muddi

[Wboehly]

I guess they have closed this thread. I have not received a ticket number or an email. What should I do now?