Google Nest Home Max built in camera stopped working

[MLuna]

The built in camera stopped working for home monitoring, after 4 months of use, which was the MAIN purpose of the purchase. It works for duo video calls however, I can no longer see the inside of my home when away. The camera does not even show on the Google Home app. And says "not available" on the device itself. I purchased at Best Buy, and had Geek Squad come to do the initial set-up as it was a pain for me when I tried. It took them about an hour to get it to work. I've contacted them for assistance on this issue and they said it's bug or  something that they cannot fix 😞 does anyone have a solution? 

[LukeDirigo]

I had the same exact thing happen to me today. The weird thing is that I was still able to view the camera in the Nest app (blue app icon). 

To fix this issue in the Google Home App I went into Cameras>[Nest Hub Max Camera]>Settings Gear in the upper right>Nest Cam>Turned all settings off, wait a few seconds, turn all settings back on. However, after a little while the issue started again so this is not a permanent fix. I suspect Google might be working on something that is causing this. Hopefully it's resolved soon.

[Juni]

Hi folks,

@LukeDirigo and @MikeClark, thanks for the help. 

@MLuna, thanks for posting. I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 
 

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hi MLuna,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni