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Google Nest Hub 1st gen - Screen problems - Anyone with a working more than 1 year old unit?

Check
Community Member

I'm a big user of Google products. I have working in my house 1 Google Home speaker (first one released), 2 Google Home Minis (1st generation), 1 Google Home Max, 2 Chromecasts (1st and 2nd generation), 2 Chromecasts Audio, 1 Google Wifi and 1 Google Nest Wifi (working in mesh) and finally 1 Google Nest Hub.

 

Everything working fine, some crashes at times, but a server-side update or fix always solved my problems. But with Google Nest Hub I had a 100% hardware related issue, and I had two of them.

 

I got my first Google Nest Hub and 6 months later the lcd screen on the left side stopped working fine, showing black vertical lines on about 1/3 of the screen. I contacted people on the old forum and support said it was a hardware issue and I had to replace my device. I don't live in the US so it was a problem for me, but my local supplier agreed to do this for me. I got my warranty second Google Nest Hub unit from my vendor. Now close to 1 year of use this unit started to do this...

 

Youtube videohttps://youtu.be/73rf1Sj6wbo

IMG_20220407_172000007_HDR.jpgIMG_20220407_172004774_HDR.jpg


I know I have no warranty anymore, so what I want to know is if anyone fixed this themselves by changing the lcd/touch. There are many vendors online that sell these replacement parts, and it appears to be a screen issue that starts on the side of the screen where the connector is, but it could be a much bigger issue like a CPU/graphics chip issue and changing the screen will do nothing to resolve this issue.

 

Has anyone solved this kind of problem by changing the lcd/touch?

 

Thanks for your attention and sorry, English is not my main language.

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey Check,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Check,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Check,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Check,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake