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Google Nest Hub (1st gen) won't boot up, it's on Boot loop.

Masami
Community Member

Starting today my Nest Hub won't boot up.  (It's Gen 1 Nest Hub)

It will go to grey G stay there for like 30sec?  then it will turn off and restart.  This keeps repeating.

Any kind of help would be appreciated.

 

7 REPLIES 7

Masami
Community Member

By the way I tried the "Factory Reset"  did not help or fix.  Still on Boot loop

Thx

Muddi
Community Specialist
Community Specialist

Hey Mesami,

Thanks for sharing details about the issue and we appreciate your efforts.

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

Masami
Community Member

I did but have not received any reply?????

Jake
Community Specialist
Community Specialist

Hey Masami,

 

I am sorry for the delay from our Team. I wanted to reach out and see if our Team had reached out to you now, and you are in contact. If not, please let me know, as I would be happy to review further.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Masami,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Masami,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Masami,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake