Google Nest Hub (1st gen) won't complete setup

[Rdianco]

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Original poster: Janet Elam 

I moved a Google Nest Hub (1st gen) to a new location and found no options for changing the name/location. It's easy enough to set up new so I factory reset the device. All the steps completed successfully via Google Home, but the device was left thinking I still needed to follow instructions that weren't there. I rebooted the Hub and now it says I need to link it to my account, but I can find no options to do this because the app thinks it's linked. What's next?

[Rdianco]

Hi Janet Elam,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.

I just wanted to check in, has this issue resolved on its own for your device?

• If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  

• If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?

Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

- From Frances (Community Specialist)

[Rdianco]

Amazingly, after leaving the device unplugged for more than 36 hours, it completed setup without further steps in Google Home when I plugged it in after receiving this feedback request. 

I'm very curious as to whether a switch was flipped somewhere or a network glitch resolved. But I'm happy the device is no longer a brick so I'll take it.

- From Janet Elam (Original Poster)

[Rdianco]

Hi Janet Elam,

Thank you for reaching out with an update. I am glad to hear that your Google Nest Hub is working normally again. 

@MamaHutt, are you still experiencing this issue? If yes, I'd suggest you to try a Factory Data Reset on your device to see if that helps. 

• A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
• Note: This action will clear your data from the device and can't be undone.

Does the "Finish Setup" message still occur?

I appreciate your patience and look forward to your response.

- From Frances (Community Specialist)