Google Nest Hub Max Black Screen

[Rdianco]

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Original poster: Danny Kurniadi 

Hi

I just bought Nest Hub Max 1 week ago

Now the screen has randomly gone black, and nothing I can do will get it to show anything other than a black screen. Still able to talk to the assistant, and can even hear the sounds of clicking on things on the screen, but nothing shows up.

I have performed a factory reset, and can hear the sounds and assistant talking, telling me to set it up, but the screen is still black.

Is this fixable? Or do I have a defective unit

[Rdianco]

Hello Danny Kurniadi,

Thanks for your message. I am sorry to hear that your Google Nest Hub Max is not powering on.

I will reach out to you via private messaging so that we can continue working on the next steps. This will be sent to the email address associated with your community profile. For future reference, your Case ID is: 7-8383000031653.

- From Frances (Community Specialist)