Google Nest Hub 2 Rebooting and resetting itself

[Smokie365]

My Hub2 has started to reboot itself multiple times every day and maybe once a week it has fully reset itself and I have to add it back to my home.

I’ve had nothing but trouble with this since the day I got it and it’s not fit for purpose. Anyone else having the same issue?

[Smokie365]

Anyone? I can’t be alone with this issue

[Princesss]

Hello Smokie365,

Thanks for posting in the Community.

We're sorry to hear about this experience. Let's sort things out by answering these questions:

• Are you using its original power cable?
• Is it plugged in directly in a power outlet?

Since reset has been done, kindly provide its cast firmware version.

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Tap your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX".

Check the version on your Nest display

1.  Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Looking forward to your response.

Best,

Princess