Google Nest Hub 2 doesn't voice match

[yuhaoli07]

Hi,

I recently purchased a Google Nest Hub 2nd Gen. I have set up voice match on my Google Home to the device to only recognize my voice, but for some reason the Nest Hub still recognize ANY "Hey Google" command from anyone (even playbacks from Google Translate)

Is there a setting I am missing or did I get a faulty one?

[yuhaoli07 · Accepted solution]

Just got an reply from the Google Support. They claim that Nest Hub 2nd Gen is designed to pick up anyone's voice and only gives you personalized result based on your own voice (like play music from your playlist). I am not sure if this is true but if it is then it is fatally flawed. Anyone in my house can control any smart devices I have connected to it which pose a security threat. (I attached the conversation with Google Support)

[virnab]

Hi yuhaoli07,

Thanks for reaching out to our community.

I appreciate your inquiry about the functionality of the “voice match” settings in order to find a way to restrict the Google Assistant voice settings so that your Google Nest Hub 2nd Gen only recognizes your voice and prevents other people from controlling it with their voice, as well as other smart devices you have at home. I’m happy to assist you in finding the right answer.

When you turn on Voice Match, Google Assistant learns your voice to give you personal results.  After you teach Google Assistant to recognize your voice, a unique voice model is created.

• This voice model is created on Google's servers and then stored only on the devices where you've turned on Voice Match.
• When someone speaks to your device, it sends the voice model to Google to process the query and determine if it's you by comparing it against the voice model. Google deletes the voice model and comparison data immediately after the process.
• If Google identifies you, your device provides your personal results.
• Without a match, the device treats the query as a guest query and won't provide personal results.
• Anyone can access personal results if no one turns on Voice Match for the Google Assistant device and the person who set up the device allows personal results.

• After you turn on Voice Match, Google Assistant won't respond with your personal results to a voice that it doesn't recognize as yours.
• Please refer to this article for more information: Turn on voice recognition with Voice Match 

Please consider sharing your thoughts directly with our development team through this feedback form. Your input will help us prioritize features and ensure that we're meeting the needs of our diverse user base.

Feel free to keep us posted if you have more questions.

Best regards,

Virna