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Google Nest Hub BBC radio not working

maxdraki
Community Member

For the last few days I've not been able to play BBC radio on my Nest Hub. Hub acknowledges the command and BBC Sounds launches, but then nothing happens and eventually it reverts to its ambient display.

Casting from my phone - play the radio station on BBC Sounds App and cast to device also fails

Hub has been rebooted and factory reset. 

BBC Radio plays on other google minis and first gen google homes

 

anyone else experiencing this?

Is this a known issue?

24 REPLIES 24

Brrr
Community Member

Yes mine has also stopped working will not stream or cast Radio 2 or anything from the BBC Sounds app, all other stations work fine, i've even created a new group and still the same thing it's really annoying

Chris456
Community Member

Yes, me too.

en1gm4
Community Member

same here.. bbc radio works on nest mini and lenovo clock but neither of my 2 hubs which are on different access points . streaming of other radio station (ie JazzFM) works fine. 

dubno
Community Member

        Snap

dubno
Community Member

Working again today.

Weird.

en1gm4
Community Member

tried again around mid day today.. no luck on radio 4,3, 6... just tried again this evening and 1,4and  6Music worked first try.

hoping someone fixed something? nothing changed on my network 

maxdraki
Community Member

Still not working for me 😠

Chris456
Community Member

Still not working for me either.

en1gm4
Community Member

It worked for me this morning. Just tried again now (radio 4,6) and not working again. Nothing changed at my side. I'm guessing some misconfiguration at the BBC as app unlikely to change that quickly. Maybe it depends what server they are connecting you to?

maxdraki
Community Member

I should add that I'm on the preview programme:

System firmware version: 14.20230831.4.72
Cast firmware: 3.71.387262

Muddi
Community Specialist
Community Specialist

Hey folks,

 

We appreciate all your patience. Sorry to hear that you're having trouble playing BBC radio on your Nest display even after trying to reboot and reset the device. As these steps didn't work, I'm going to escalate this thread to our higher tier of support.

 

To help us better understand and resolve your issue, please send feedback on your device as soon as you experience the issue. You can do this by saying "Hey Google, send feedback," followed by the keywords, "Unable to play BBC Radio on <type of device>". For more information on how to send feedback, please refer to our help center.

 

Once you've sent your feedback, please update this thread with the following information:

 

  • When did the issue start?
  • What country are you located in?
  • Which specific Nest display do you have (1st, 2nd generation, Nest Hub Max)?
  • Are you able to play other BBC stations?

 

Thank you for your cooperation.

 

Cheers,

Muddi

en1gm4
Community Member

Still no luck here

Firmware 12.20230611.1.66

Cast 1.70.377733

I reported it to the BBC but may be helpful if others do too

https://www.bbc.co.uk/sounds/help/contact-sounds-help/

 

dubno
Community Member

I'm on the same firmware 3.71.387262

dubno
Community Member

Should say, it's still working . . . 

Cleggton
Community Member

Not working here either

Brrr
Community Member

Yes still not working, actually had my parents check theirs, was working this week when mine wasn't now as of today theirs too in Australia has also stopped working with BBC Sounds, been 6 days now you would think it would have been spotted by either the BBC or Google by now!!

Brrr
Community Member

I've also just made a report on the BBC Sounds website as posted above.

dubno
Community Member

Mine's now not working where it was an hour ago! 😂

Brrr
Community Member

Yes confirmed here too, finally somebody has sorted it at the BBC

maxdraki
Community Member

Seems to be working for me this morning - both R4 and World Service are working.. 🎉

Muddi
Community Specialist
Community Specialist

Hi everyone,

 

Great news! I'm thrilled to hear that you can now enjoy listening to your favorite BBC station on your Nest displays. We'll keep a close eye on your devices to ensure that the issue has been fully resolved. If you notice any further issues, please don't hesitate to update the thread, and we'll be happy to assist you further.

 

Cheers,

Muddi

en1gm4
Community Member

working here at the moment as well 🤞

dubno
Community Member

Yep, working again

strida
Community Member

still not working for me. google nest, started over a week ago. In UK, 1st gen and no  BBC stations work.