11-26-2023 11:39 PM
For the last few days I've not been able to play BBC radio on my Nest Hub. Hub acknowledges the command and BBC Sounds launches, but then nothing happens and eventually it reverts to its ambient display.
Casting from my phone - play the radio station on BBC Sounds App and cast to device also fails
Hub has been rebooted and factory reset.
BBC Radio plays on other google minis and first gen google homes
anyone else experiencing this?
Is this a known issue?
11-27-2023 11:17 AM
Yes mine has also stopped working will not stream or cast Radio 2 or anything from the BBC Sounds app, all other stations work fine, i've even created a new group and still the same thing it's really annoying
11-27-2023 03:15 PM
Yes, me too.
11-28-2023 08:24 AM
same here.. bbc radio works on nest mini and lenovo clock but neither of my 2 hubs which are on different access points . streaming of other radio station (ie JazzFM) works fine.
11-28-2023 08:41 AM
Snap
11-29-2023 10:21 AM
Working again today.
Weird.
11-29-2023 10:22 AM
tried again around mid day today.. no luck on radio 4,3, 6... just tried again this evening and 1,4and 6Music worked first try.
hoping someone fixed something? nothing changed on my network
11-29-2023 09:50 PM
Still not working for me 😠
11-30-2023 04:56 AM
Still not working for me either.
11-30-2023 05:01 AM
It worked for me this morning. Just tried again now (radio 4,6) and not working again. Nothing changed at my side. I'm guessing some misconfiguration at the BBC as app unlikely to change that quickly. Maybe it depends what server they are connecting you to?
12-02-2023 12:26 AM
I should add that I'm on the preview programme:
System firmware version: 14.20230831.4.72
Cast firmware: 3.71.387262
12-02-2023 03:24 PM
Hey folks,
We appreciate all your patience. Sorry to hear that you're having trouble playing BBC radio on your Nest display even after trying to reboot and reset the device. As these steps didn't work, I'm going to escalate this thread to our higher tier of support.
To help us better understand and resolve your issue, please send feedback on your device as soon as you experience the issue. You can do this by saying "Hey Google, send feedback," followed by the keywords, "Unable to play BBC Radio on <type of device>". For more information on how to send feedback, please refer to our help center.
Once you've sent your feedback, please update this thread with the following information:
Thank you for your cooperation.
Cheers,
Muddi
12-02-2023 12:40 AM - edited 12-02-2023 12:50 AM
Still no luck here
Firmware 12.20230611.1.66
Cast 1.70.377733
I reported it to the BBC but may be helpful if others do too
https://www.bbc.co.uk/sounds/help/contact-sounds-help/
12-02-2023 01:40 AM
I'm on the same firmware 3.71.387262
12-02-2023 01:44 AM
Should say, it's still working . . .
12-02-2023 05:26 AM
Not working here either
12-02-2023 10:23 AM
Yes still not working, actually had my parents check theirs, was working this week when mine wasn't now as of today theirs too in Australia has also stopped working with BBC Sounds, been 6 days now you would think it would have been spotted by either the BBC or Google by now!!
12-02-2023 10:29 AM
I've also just made a report on the BBC Sounds website as posted above.
12-02-2023 11:22 AM
Mine's now not working where it was an hour ago! 😂
12-02-2023 12:24 PM
Yes confirmed here too, finally somebody has sorted it at the BBC
12-02-2023 11:45 PM
Seems to be working for me this morning - both R4 and World Service are working.. 🎉
12-04-2023 04:29 PM
Hi everyone,
Great news! I'm thrilled to hear that you can now enjoy listening to your favorite BBC station on your Nest displays. We'll keep a close eye on your devices to ensure that the issue has been fully resolved. If you notice any further issues, please don't hesitate to update the thread, and we'll be happy to assist you further.
Cheers,
Muddi
12-03-2023 02:49 AM
working here at the moment as well 🤞
12-03-2023 04:14 AM
Yep, working again
12-07-2023 01:50 PM
still not working for me. google nest, started over a week ago. In UK, 1st gen and no BBC stations work.