12-26-2021 03:57 PM
Hi we have just bought a nest hub. It connects but then won’t complete setup and errors out saying you can’t communicate with this device and a try again option. We have done a heap of factory resets and tried with two different phones thru google home app. Wondering if we have bought a dud? Any advice. TIA.
03-16-2022 11:21 AM
Hey KKDD2020,
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your Hub not connecting? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
03-22-2022 11:50 AM
Hey KKDD2020,
I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist and ensure your device is connected.
Best regards,
Jake
03-25-2022 01:39 PM
Hey KKDD2020,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity.
Best regards,
Jake
03-28-2022 11:30 AM
Hey KKDD2020,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake