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Google Nest Hub (Gen 1) Crashes Every Night While Playing Music

DookDookDook
Community Member

Since I originally bought these, we used the command "play stream sounds" for the Nest Hubs to play background sounds each night. It worked great until several months ago.

Seemingly following the Fuchsia update, my Google Nest Hubs crash and reboot each and every night and are unable to play the background sounds through the night. Somewhere around 3-4am each day, I awake to realize they have stopped playing and every once in a while I awake to see the device in the process of rebooting.

This only happens on the Google Nest Hubs, and other Google Assistant devices around the house do not have this problem. The WiFi signal to these rooms is also strong, and more importantly this scenario worked great until the more recent updates. We have also tried factory resetting and re-setting up the Google Nest Hubs. Nothing has helped and I hoped that a software update would eventually solve the problem but none has to date.

2 REPLIES 2

frances
Community Specialist
Community Specialist

Hello @DookDookDook

 

Thanks for reaching out. Oh no! I am sorry to hear that your Google Nest Hubs are crashing and rebooting every night. That is a very frustrating issue, and I understand your concern. I would be more than happy to help find a solution. 

 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 0-0909000032371. 

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any other questions regarding your case or this issue, feel free to contact the support team and refer to Case ID listed above. Thank you!