Google Nest Hub Gen 1 will not start or rest to factory settings

[SapoSanchez]

One morning my Google Nest Hub would simply be stuck on the gray screen with the "G" in the middle you see when you first connect the Hub to power. I assume there was a power outage overnight because the time on the oven had been rest. Looking for solutions I found the "click the volume buttons" to reset to factory settings method but this doesn't work either. The hub does go through the 10 second count down but then when it restarts it get's stuck on the same gray screen. Please help.

Model: H1A BA102AA177W7

[frances]

Hello SapoSanchez,

Thanks for reaching out. I am sorry to hear that your Google Nest Hub (1st gen) is not turning on or working. I understand your frustration.

I looked into your issue and saw that you contacted Google Support on September 3, 2021. I would recommend reaching out to Google Support again with your Case ID if you have any more questions or concerns, as they have a more in-depth view of your case. Just a reminder, your Case ID is: 4-2208000031414.

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!

Hilary

[Hilary]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary