Google Nest Hub Max Unable to Search Internet Photos

[okayluh]

My 5 year old loves to ask Google Home to display different types of pictures, e.g. “Hey Google, show me different types of fish.” I recently upgraded to a Google Nest Hub Max. This feature was working for months and now all of a sudden the device is unable to access internet pictures and instead says that it can’t find anything in my Google Photos. I’m going batty trying to find a solution. Any help is greatly appreciated!!

[moralesvicente]

Hello okayluh, 

Thank you so much for posting in this community. I'm sorry to hear that your Google Nest Hub Max is no longer searching the internet photos as it did before. So don’t worry. It’s a pleasure to assist you. 

Here are a few recommendations that you can follow: 

• Ensure your Google Nest Hub Max is up to date.
• Perform a reboot; to learn how to do it, check out this article: Reboot Google Nest or Home speaker or display.
• Ensure your Nest Hub Max is connected to a strong Wi-Fi signal.
• Try to use another voice command, for example: Hey Google! Search for fish types; show me fish species.

Keep me in the loop, and let me know how it goes. 

Best regards,

Daniel