Google Nest Hub Max camera stopped working

[user6]

I used to be able to view the camera feed using the Google home app on my phone to check remotely but recently, it cannot connect. I also couldn't access the camera app on the device directly. Factory resetting the device and re-adding it to my Home doesn't work. 

I didn't change any settings between when it was working and now. Please help! 

[Muddi]

Hey user6,

Thanks for sharing details about the issue. I appreciate @RachelGomez123 for helping.

I know how important it is to have a working camera on the Google Nest Hub Max. To confirm, have you tried using a different phone/tablet for setup? Also, try setting up your Nest Hub Max to a different home structure to see if it will have the same issue.

Let me know if that works.

Cheers,

MUddi

[user6]

Thanks for the suggestion, I tried this but it still didn't work for me. I completely removed the Nest Hub Max, factory reset the device, restarted my phone and re-added it. When I tried the Set Up Nest Cam step however, it kept prompting me to move closer to the Hub even though my phone was already right next to it and could never proceed. 

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess