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Google Nest Hub Max connected to another account

Community Member

I have owned my Hub max from new. Today (owing to the camera being offline) I disconnected the device from my account and completed a factory rest. 


Now when I try to reconnect it I constantly get the error message "Google Nest Hub Max connected to another account". 

When I check my Home app, the device is not listed, however, (as I discovered while trying another trouble shoot) when I am in the Home app and I click on my avatar and go to "assistant settings" then "devices" it is still listed. When I click on it, I am just taken back to the Home home screen.


I have tried the following to date: 

- Restarted all devices

- Uninstalled home apps

- Factory reset hub max

- restarted wifi


I have tried some of the other solutions on the boards as best I can but some of them are not bringing up the same options (possibly out of date).


Has anyone managed to crack this? 


Community Specialist
Community Specialist

Hi bananamedic, 

Thanks for posting — let's get this sorted out.

If you have a home member, your Google Nest Hub may have been linked to them after you reset the device. You can remove it from their account before resetting. Here's how: open the Google Home app > Tap on the device icon > Settings > Remove device > Remove. You can also check under your Google Account's Your devices and unlink it there.

Keep me posted.


Community Specialist
Community Specialist

Hi there,


It's us again. We want to make sure you're all good — how did the steps go?




Community Specialist
Community Specialist

Hey bananamedic


Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.