Hub Max stuck at g screen. Trouble shooting does not work.

[Steve52]

My Google Home Max was working last night. This morning it's stuck on "G"  screen with a white background. I have tried the unplug and wait 10 seconds 10 times trick, but it didn't work. I tried holding the volume buttons down and then re plugging back in didn't work. This is less than a year old.  Is there a solution?

[JillG]

Hi @Steve52

Try a physical reset and see if that helps at all.

Save any important footage from your device's video history.

Remove your Nest Hub Max from the Google Home app 

On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.

[Steve52]

Hi JillG,

I pressed and held both volume buttons together for about 10 seconds.

Nothing happened. Nothing helps.

[JillG]

Ugh sorry that didn't help.

You may want to contact support, especially if the device is under warranty.

[LovelyM]

Hi folks, 

@JillG, I'm grateful for all your help here.

I want to check if you still need help, @Steve52. Please let me know if you have contacted our support team via phone or chat. If not, I'll be more than happy to help you with this.

Best, 
Lovely

[Jake]

Hey Steve52,

I wanted to check in. Please let me know if you have any questions, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

[Muddi]

Hello Steve52,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi