Google Nest Hub Max "connected to another account or home"

[Nick_in_VA]

Hi all - I moved, and I DID remove each device from the old home, then delete the old home, in that order.  Now in the new home when trying to setup my Google Nest Hub Max I get "this nest hub max is connected to another account or home."  I have been the only owner, and the devices are not registered in any other homes.

[MplsCustomer]

@Nick_in_VA 

Have you tried performing a factory reset before trying to reinstall?

https://support.google.com/googlenest/answer/7073477

[Rusell]

Hi Nick_in_VA,

Thank you for posting in the community. I'm sorry to hear that you can't set up your Nest Hub Max back to your account for an error message "connected to another account or home". Help’s here.

At the moment, i need to ask these questions below:

• What troubleshooting have you done so far?
• Do you see any led light on the Nest Hub Max?

In the meantime, please do the following troubleshooting steps: 

• Attempt to set up the Nest Hub Max again.
  
• If the same error message appears
  • Force close the Google Home app, but don’t tap Exit setup.
  • Reopen the Google Home app scroll down to the bottom of the Home page.
  • Check if their Nest Hub Max is listed under Other Cast Devices or Local Devices.
  • If found, choose the device, assign it to a room, and link it to the account.
    
• Unplug the device.
  
• Wait for at least 48 hours.
  
• Factory reset the device attempts to set up the device again.

@MplsCustomer thank you for your help!

Keep me posted.

Best regards,

Rusell.