Google Nest Hub Max

[StuF]

My Google Nest Hub Max has started turning itself off randomly. It is powered by the supplied cable, I have completed a full reset (holding the volume up and down for 10 secs), changed locations as to where its powered from - moved it from the kitchen to the living room and its still shutting off. 

Are replacement power adaptors available or will it need returning under warranty? 

[Princesss]

Hi Stuf,

Thanks for reaching out.

Sorry to hear about this. I appreciate all the details you've shared and would like to ask few questions.

• Is your device directly plugged in to a power outlet? If yes, have you tried to plug it in on a different one?
• Do you remember when it started to happen?
• When and where did you purchase your Google Nest Hub Max

Feel free to respond to this so we can check your warranty options.

Best,

Princess

[Princesss]

Hi Stuf,

Chiming in to check if you still need help with this?

Let us know by responding to this post, otherwise I'll be locking the thread.

Best,

Princess

[StuF]

Hi,

Apologies for the delay in replying - messages went into my junk!

Here are the answers to your questions above

Yes device is plugged into a standard UK power outlet, and have tried others that power my surround sound amp etc with no joy.

Started to loose power/shutdown a week or so ago and was able to be restarted after a simple unplug and plug back in without incident however the periodicity between shutoffs became shorter and now it wont power on at all.

Nest Hub Max was purchased for me as an Xmas present this year so is only 6 months old! 

I do believe its a simple case of replacing the power cable however I have been unable to locate one for sale.

Hopefully you are able to help.

Kind regards

Stu 

[Princesss]

Hi StuF,

Chiming in to let you know that we have received the info from the form you filled out. As a reference to that, here's your case ID 9-8117000032599. Please keep an eye to your email as someone from the support specialist will reach out to you to assist you further.

Best,

Princess

[Princesss]

Hi StuF,

I can see that you have been assisted via email. I'll consider this thread complete and will lock it in 24 hours so we can continue to assist your further via email.

Best,

Princess

[Princesss]

Hi Stuf,

Thanks for responding.

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess