Google Nest Hub connected to another account yet it isnt so unable to complete connection

[CT05]

My google nest hub finally connects to internet to be stonewalled with

This Nest Hub is connected to another account or home

Ive deleted the home in my ap and rebooted the hub to continually getting same message

What can I do?

[AndersC]

Hi @CT05,

Thank you for posting in the community. I'm sorry to hear you're unable to connect your Nest Hub device, as it appears to be associated with another account. I'm here to assist you.

To begin, I need to confirm whether your device is currently associated with another account, even though you mentioned having removed it the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Don't hesitate to reach out if you need help or have more questions in the future.

Let me know if you have more questions.

Regards,

Anders

[AndersC]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Let me know if you have any other questions.

Best regards,
Anders