Google Nest Hub constantly displaying home automation controls instead of usual photo gallery

[SterlingEly]

Hello,

Recently, all of my Google Nest Hub devices have started to frequently display home automation controls and things like “your evening”. 
Now, I love the home automation abilities, but I either use my voice, or on very rare occasions, swipe down for the touchscreen UI. What I DO NOT want is for the home automation UI to present itself unprompted. Unless I manually deem otherwise, my Google Nest Hub devices should ONLY display the photo albums that I have configured for them. 
That is how they used to work, but it seems a recent update or some sort of bug has caused them to constantly display UI instead of my photos. I know I can dismiss the UI with a swipe or by saying “go home” but I want my Nest Hubs to NEVER display UI automatically, and simply act as the great digital photo frames I bought them to be! 

thanks,

-Sterling 

(And yes, I do already have proactive personal results turned OFF) 

[Alex_S · Accepted solution]

Hi SterlingEly,

Thanks for posting — let's get this sorted out.

Check if Ultrasound sensing is enabled.  This setting is on by default. When Ultrasound sensing is turned on, your Google Nest Hub display will detect that you’re nearby if you’re within approximately a 4 ft range (1.2 m) of your device.

1. Open the Google Home app.
2. Tap Devices > Choose your Google Nest Hub.
3. Tap Settings > Recognition & sharing.
4. Turn Ultrasound sensing off. If it’s off, toggle it on and then off.
5. Unplug your Google Nest Hub for a minute > Plug back in.
6. Monitor.

Let me know how it goes.

Kind Regards,
Alex

[Alex_S · Accepted solution]

Hi SterlingEly,

Thanks for posting — let's get this sorted out.

Check if Ultrasound sensing is enabled.  This setting is on by default. When Ultrasound sensing is turned on, your Google Nest Hub display will detect that you’re nearby if you’re within approximately a 4 ft range (1.2 m) of your device.

1. Open the Google Home app.
2. Tap Devices > Choose your Google Nest Hub.
3. Tap Settings > Recognition & sharing.
4. Turn Ultrasound sensing off. If it’s off, toggle it on and then off.
5. Unplug your Google Nest Hub for a minute > Plug back in.
6. Monitor.

Let me know how it goes.

Kind Regards,
Alex

[Alex_S]

Hello SterlingEly,
 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it? 

Best,
Alex

[Alex_S]

Hi there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Warmly,
Alex

[SterlingEly · Accepted solution]

Turning off ultrasound sensing seems have solved it, thanks!! 

-Sterling

[Muddi]

Hello SterlingEly,

Sweet! We're happy to hear that turning off the ultrasensing on your device has resolved the issue, and thanks for keeping us in the loop. Let us know if you still have questions or concerns; otherwise, I'll be locking this thread after 24 hours.

Cheers,

Muddi