Google Nest Hub (first generation) don't display proactively calendar event

[GND]

Hello. Not being able to continue this thread  (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-I-proactively-see-Google-calendar-e...) I open this new.

Google nest hub doesn't proactively show calendar events, only reminders. I tried a device reset but still the calendar events are not shown proactively (and not even at the preset time).

In the app settings the personal results and voice match are active: any ideas on how to solve?

Thank you.

[Princesss]

Hi GND,

Thanks for posting in the Community.

We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. 

To answer your question, you should be able to see upcoming calendar events and should be displayed on the Home Screen of your Google Nest Hub. You can tap on the event to expand the details and the device reads out the event information. Since you meantioned that you've already checked other settings, could you please verify if these steps is done?

1. Make sure the Google Home app is up to date.
2. Force close and re-open the Google Home app , then wait for 30 seconds.
3. At the top right corner of the screen, tap the account icon select Assistant Settings Calendar.

Let me know how it goes.
 

Best,

Princess

[GND]

Hello. No problem for closing the thread, I understand perfectly. 

I tried the suggested: my calendar is set as default.

Some clarification if they can help: my Google Nest (1st Jan) is used by 2 accounts. Both me and the second user, if we ask Google Nest (1 gen) what are the event, the Assistant responds correctly, recognizing the voice ... so I believe that the calendars are set correctly. But the events are not proactively shown.

Only the reminders are proactively displayed.

At this point I doubt that the proactive view feature only works with reminders. Or am I wrong?

[Princesss]

Hi GND,

Upcoming calendar events are displayed on the Home Screen of your Google Nest Hub. You can tap on the event to expand the details and the device reads out the event information. If you ask about upcoming events, the calendar event details are displayed full screen and the device reads out upcoming events.

Could you please provide the cast firmware version of your Google Nest display, the one that works well with calendar and the one which not? 

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Keep me posted.

Best,

Princess

[GND]

Hi.

I have only one Google Nest Hub (1 gen). 

Until some time ago I seem to remember that the events were proactively shown and at some point they stopped, but I don't know when exactly, I think 2-3 months ago.

This is the Cast Firmware: 1.60.305621 

[Princesss]

Hi GND,

Thanks for your response.

Let's go ahead and try first to completely reset the Google Nest Hub and check if there would be any changes on its behavior after setting it up again.

Keep me posted.

Best,

Princess

[Princesss]

Hi GND,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[GND]

Hi.

Sorry for the late reply. I have already try to reset the Google Nest but the issue remains. 

You think I should try another time?

[Muddi]

Hey GND,

Thanks for coming back to us. To confirm, does the Nest Hub display your calendar events when you ask it? Also, please get the "Operating System" version of your device.

Cheers,

Muddi

[GND]

Hi Muddi.

I confirm that the Nest Hub show me my events if I ask for example "What are my events today?" (in Italian; I'm from Italy).

The Operating System is: 6.20211109.1.3166240

[Muddi]

Hey GND,

Got it! Have you checked the home screen of your Nest Hub if the upcoming events are displayed?

Cheers,

Muddi

[GND]

Yes, if I tap on the homescreen I see, among others, the box with the next calendar event

[Princesss]

Hi GND,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[GND]

Ok. I have filled the form.

Thank you.

[Princesss]

Hi GND,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

[GND]

Ok.

Thank you Princesss.

[Princesss]

Hi GND,

You're welcome. I'll keep this thread open until you are assisted by one of our team.

Best,

Princess

[Muddi]

Hi GND,

Chiming in, I'll go ahead and close this thread now since one of our senior specialists is already assisting you via email. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi