Google Nest Hub screen burn

[orangerd]

I'm experiencing a screen burn issue on my Google Nest hub. I've tried factory resetting, but it doesn't seem to fix - it seems to be a hardware issue. Please see the image attached:

[Muddi]

Hey orangerd,

Thanks for visiting the Community.

Sorry to hear about your Google Nest Hub, but thanks for bringing this up. A few questions: when did the issue start? When and where did you purchase your device? Also, please check the current firmware version including the operating system. Make sure to share a photo here showing the information that we need.

Looking forward to your response.

Cheers,

Muddi

[orangerd]

Hi Muddi,

Thanks for the reply! The issue started a few months ago (maybe 3-4 months ago). I think I purchased this about 3 years ago from Rakuten. I wasn't sure if it was just temporary, or if it was permanent so I kept it as-is. But recently, it started to get worse (it's worse when the screen displays something darker).

This is the screenshot from my Google Home app:

Please let me know if that's all the info you need, or if there's some way to get the firmware version off the device (if it's different). Thanks again for the help!

[Muddi]

Hey orangerd,

Thanks for that information. Upon checking, it looks like a hardware issue on your device. Unfortunately, we will not be able to replace the device since it is out of warranty. For more information about Google's limited warranty, please visit this link.

Cheers,

Muddi

[Muddi]

Hey orangerd,

I just wanted to check if you have additional questions or concerns about your device?

Cheers,

Muddi

[Mlabrador]

Hi orangerd, 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.



Best, 
Nikki

[Jeran]

Hey there!

We haven't heard back from orangerd, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Muddi and Mlabrador!

Best regards,
Jeran