Google Nest Hub showing G screen every night

[casillero]

Last week I noticed during the night that my Nest Hub was showing its G screen with brightness at 100%. It has never happen before, so I suppose that it is a bug due some new firmware. I read a new version was released some days ago and my Nest Hub has automatic firmware upgrades enabled. These are my current versions:

• Fuchsia: 11.20230306.3.112014
• Software: 52.94.19.536300690
• Firmware: 1.69.362882

Things I have tried (a test per single night):

1. First and second times I performed a factory reset and then I registered it again in Google Home.
2. I have enabled the beta program, but no new version is available. I disabled it again.
3. Mute the micro, unmute the micro.
4. Disable the proximity sensor.
5. Enable developer mode.

Some interesting points:

During the G screen, I can increase/decrease the volume. When I disable/enable the micro, the assistant notifies me. Google Home can control remotely the Nest Hub, increase/decrease volume, enable some feature... but the G screen does not dissapear. After some time enabling and disabling things, the G screen dissapear. So, I suspect that some bug related with some feature is triggering the G screen, but everything else is working in the background (at least the user controls).

One interesting point: After having enabled the developer tools, they are disabled the next morning after the bug. Enabling them again, when I enter in the developer options, I can see that my Nest Hub has been restarted 3 or 4 hours ago (about 3:30 AM here in Spain) with reason "Unset". May be doing some cache or flash partial wiping after a race condition as a self-healing mechanism? May this new firmware version require more resources that this hardware does not have actually?

What can we do? I can read other users with other software related issues after the latest firmware. Others with the G screen but without any possibility of recover the device. In my case, I use this device as a bedside clock, but during the next days I will replace it with other traditional one becasue it is getting stuck every single night 😞

Thank you!

[Alex_S]

Hello casillero,

Thanks for reaching out and I'm sorry to hear about the issue with your Google Nest Hub. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
 

Regards,
Alex

[casillero]

Done 😉

[Alex_S]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Alex