"I can't do that here, but you can ask me to play it on one of your other devices"

[Katielee]

Hi

I have always used Google Assistant with my Sonos voice speaker. I recently switched to fibre and so had to re-set it up on my new wifi network, and I also added a Google Nest to my network at the same time. Now, when I use Google Assisstant to try and play Spotify (Premium) I get the above message. I can still use the speaker, by going via the Sonos or Spotify App, but it wont work with Assistant. 

Any ideas??

[Dan_A]

Hi Katielee,

This is not the experience we want you to have; let us help you. A few questions: which Nest speakers are we working with? What troubleshooting steps have you done so far?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Also, you can check which device is set as default during music playback. Follow the steps below:

1. Open the Google Home app .
2. Tap Favorites  or Devices.
3. Tap the device's tile.
4. Tap Settings Audio.
5. Select Default music speaker to choose which TV or speaker to use for music.

Keep us posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Kind regards,

Dan

[Katielee]

Thanks Dan

I plan to go through your suggestions tomorrow. I have tried many different ways but I'll go through these steps in this order to see if it helps, thank you. Do you know what this error message usually means?

[Alex_S]

Hi there,
 

Apologies for the late revert. If we are using a free subscription, that is the response we get  whenever we ask Google Assistant to play a specific music/artist. Since you mentioned that you have a Spotify premium, let’s make sure that it is linked in the Google Home app.

•  Open the Google Home app > Settings > Music.
• Link your Spotify account. 
• If it says it’s already linked, choose “No default provider” > Unlink Spotify.
• Force close and reopen the Google Home app > Link Spotify again.
• Reboot your Sonos speaker, and then try to play music.

Regards,
Alex

[Muddi]

Hello there,

Checking in, did the troubleshooting steps shared help?
 

Cheers,

Muddi

[Muddi]

Hey Katielee,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi