Nest Hub Max, Zoom Call, Join with Meeting ID, Blank screen, no keyboard

[tobes31415]

Hello when trying to join a zoom call with a meeting ID there is no UI being displayed, no keyboard, nothing.  I am unable to join the call, just a blank white screen.  Swiping from the left edge returns to the previous menu.

As per the suggestions in these other threads I unplugged and plugged it back in.  I did a factory reset.  I removed it from google home and re-added it.  None of these suggestions have worked.  

The join zoom call screen has 3 buttons "Start a new meeting", "Join with meeting ID", and "Join a meeting on calendar" I have tested the other two options and was successfully able to join a zoom call with audio and video working correctly (although it does take like 30 seconds to enable audio which is annoying but it does eventually work).

The only problem is that when Joining with a meeting ID there is no UI to enter the actual meeting id.  Please note that yes this did work previously when I purchased the device and now it does not work.

I've found at least two other issue reports for this, both of which were closed and locked without being resolved.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-Max-Zoom-meeting-ID-screen-bla...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Hub-Max-Zoom-screen-blank/m-p/364402

One of the other people who reported this issue, @zhihan, provided a video link and it's the same issue 
https://youtu.be/VaZKwRZB03o

[Muddi]

Hey tobes31415,

Thanks for reaching out. I know how it feels when something is not working on your Google Nest Hub Max. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Also, please note that previous threads have been closed since the users are not responding anymore. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Cheers,

Muddi

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[tobes31415]

Oh wait here is the message.  PLEASE DO NOT LOCK THIS THREAD.  The issue is NOT FIXED.  I reproduced the original problem today after rebooting.

[tobes31415]

I filled out the form.  Apologies for the slow response the notification got buried in my inbox.

[Princesss]

Hi tobes31415,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hi there,

It looks like one of our team members is already assisting you via email. I'll go ahead and lock the thread after 24 hours, and let's continue from there. 

Cheers,

Muddi

[tobes31415]

Thanks 🙂 Fingers crossed it can be resolved.  Though other people have clearly had the same issue as I have so it may be good to keep this thread open so we can post the solution when we find it.

[Muddi]

Hey tobes31415,

Great suggestion! I'll keep the thread open while monitoring your case so I can also update it when needed.

Cheers,

Muddi

[Muddi]

Hello tobes31415,

Sorry for the lack of updates here. Our team is still looking into this issue with our relevant partners. I know this may not be the answer you're looking for at the moment, but once we have new information to share, I'll update this thread. We appreciate your patience.

Cheers,

Muddi

[Muddi]

Hi there,

I'm checking in on this thread since it's been a while since it was last updated. There's no new news to share at this time, but I'll continue monitoring the thread and updating it as I know more. 

Cheers,

Muddi

[Muddi]

Hey folks,

Please try rebooting your devices and check if you still have the same issue.

Keep us posted.

Cheers,

Muddi

[tobes31415]

Hi @Muddi.  Today is Tuesday July 18th.  I have rebooted my Hub and confirmed that this is still NOT FIXED.  There is no change in the reported behaviour.

[tobes31415]

Also I did see that there was an email threatening to lock this thread if I didn't reply and I tried to reply to the email but got an error message saying undeliverable.  Please don't lock this thread until the issue is actually resolved.

[Danhan]

any updates? i bought the nest hub max for zoom..but it doesnt work..just blank screen when i want to enter meeting ID..no keyboard in the screen..just white blank screen..i can't even link my zoom account in Google Home app.