I can’t connect.

[PF2]

 

[Alex_S]

Hi PF2,

Thanks for posting — let's get this sorted out.
 

A few questions: from which country are you in? On which part of the set up did you get that message and what does it say? What’s the iOS version of your phone?

Regards,
Alex

[Alex_S]

Hello PF2,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Warmly,
Alex

[Alex_S]

Hi there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Warmly,
Alex

[PF2]

hello, I’m from Slovakia, I received this message in the last step. I have the latest iOS

[Alex_S]

Hey there,
 

Let’s see what we can do. What are the troubleshooting steps you’ve tried so far?
 

Kind regards,

Alex

[PF2]

none at all, I tried wifi, I tried disconnecting it and nothing helped, even deleting my Google account

[Alex_S]

Hey PF2,
 

Give these steps a try:

• If 2-Step verification is enabled on your Google account settings, disable it for the meantime.
• Factory reset your Google Home Mini device.
• Change the Language and region set on your phone Settings to English-UK.
• Uninstall and reinstall the Google Home app > Login your Gmail account.
• Set up your Google Home Mini device.

Let me know how it goes.

Best,
Alex

[Muddi]

Hi there,

It's us again. I want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[Muddi]

Hey PF2,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi