Google Nest Hub stuck on Complete setup screen

[techpaul]

Stuck on

Complete Setup Follow Instructions in Smart Device Management API Documentation to assign the device

Can't get past this, volume buttons holding down will not produce a factory reset.

[techpaul]

Just to add, when I go to go.co/dev/nestfleet its a 404.

I live in senior apartments and they over 100 of these and nobody can make these  things work.

[Juni]

Hi techpaul,
 

Thanks for posting here in the Google Nest Community.
 

This is not the experience that we wanted you to have, let me help you out. Is this a 1st gen or 2nd gen Google Nest Hub? You can try the steps below to put the device on recovery mode then do the factory data reset when it’s in that state. Once done, wait for the device to boot up then set it up again as a new device. 

Put the device in recovery mode:

1. Unplug the power cord.
2. Hold down the volume buttons and plug in the power cord at the same time.
3. Wait for the device to turn on.
4. Release the volume buttons.

Once the device is in recovery mode, attempt an FDR.

Let me know how it goes.

Thanks,

Juni

[techpaul]

Tried this and it just freezes with a G in the middle of the screen, will not do factory reset.

[Juni]

Hi there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Regards,

Juni

[Azarco]

Hello techpaul,

It's us again. Have you had the chance to fill out the form above?

Thanks,

Alex

[Azarco]

Hey there,

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form above.

Best,

Alex

[Princesss]

Hi techpaul,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess