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Google Nest Hub stuck on "G" screen have factory reset

Cowan
Community Member

My Google Nest Hub display will not boot. It is currently stuck on the "G" screen. I have tried factory reset as well and rebooting. I have also used the option to hold down the volume down button while plugging the device in. Nothing seems to work. Can someone assist? 

2 REPLIES 2

Diane19
Community Member

Same waiting on reply from Google

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for reaching out.

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

I know how challenging it can be not having a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

 

  • Have you tried plugging the device to a different power outlet?
  • When was this issue (stuck on gray G logo) first noticed?
  • Was the device already in this state when you first discovered it?
  • If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
  • Did you unplug the device or was there a power outage shortly before you discovered this issue?

 

Please try these steps below that may help us fix the issue:

 

  • Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
  • Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time. 

If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps! 
 

Best,

Princess