Google Nest Hub thinks it is in another town

[tuppercole]

My Google Nest Hub thinks it is in another town. My home address is set correctly, but I get weather from a nearby town and often get "It will take 18 minutes to drive home in light traffic" notifications. I've tried to set a current location, but it won't do that. Is it getting location info from my internet connection (Google fiber) that is wrong? 

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[tuppercole]

Hi Garret,

The problem is still a problem.

I've tried setting my home address in the app, which seems to be reflected in the device. *However* the device still believes it is in another town. If I ask where we currently are, it believes this other town, and will provide weather for that area, etc. It will happily provide directions to drive home. I have it connexted to my Google wifi, which is connected to my Google fiber, which is maddening. 

[GarrettDS]

Hey there, 

Thanks for providing me with that information. 

So it sounds like the device may need a factory reset as it is still thinking that you are in a different city and it sounds like the app is working as intended. 

Please try that if you can and let us know how it goes. 

Best regards, 
Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS