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Google Nest Hub turns off every 10 seconds

Jacksondwallace
Community Member

Hi there,

My google home was working completely fine at my old house, now I’ve moved places and when I plug in my google Nest hub it turns on for 10 seconds only showing the google logo then quickly turns off again.

I’ve tried plugging it in to different outlets and it has not had an impact.

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey Jacksondwallace,

 

Sorry to hear about your experience with your Google Nest Hub, but thanks for bringing this up! Let's get to the bottom of this.

 

A few questions:

 

  • Is the speaker or display plugged directly into a wall outlet or surge protector?
  • Are you using the official power adapter that came with the display?
  • Was there any type of electrical outage around the time the issue began?
  • When and where did you purchase your device?

 

Please try these steps below:

 

  1. Unplug the power adapter from the outlet and your Nest Hub.
  2. Leave it unplugged for 20 seconds.
  3. Plug the power adapter into your Nest Hub.
  4. Plug the other end of the power adapter into a wall outlet then check if your device will have the same behavior.

 

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hello there,

 

I'm just checking in to see if the troubleshooting steps shared helped? Let us know if you still need help, and we're glad to further assist you.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi  Jacksondwallace,

 

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi