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Google Nest Hub won't connect to WiFi.

amortel
Community Member

Moved houses and my google nest is not connecting to the wifi and my google home, it can't get past the location. I've tried moving the nest, unplugging, and redownloading my google home app.

 

@googlenest @speaker

9 REPLIES 9

Biggsyboi
Community Member

After you select location, does it not start looking for devices? Have you moved the same WiFi to your new house? If so then setting it back up again shouldn't be needed.

Factory reset the Nest Hub and the phone should see it's SSID broadcasting and in the app it should show at the top "set up......."

It's completely different wifi now and doesn't want to connect. And after I click my country it keeps going on the same page

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello everyone,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

MikeClark
Community Member

Restart Nest Hub and Wi-Fi Router

Since your Nest Hub isn't connected to Wi-Fi, you can not restart it using the Google Home app. Instead, you'll need to unplug your Nest Hub from the power source and wait for at least 60 seconds before plugging it back in. You can similarly reboot your router.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, @Biggsyboi and @MikeClark.

 

@amortel, thanks for reaching out. This is not the experience that we wanted you to have, let me help you out. When you say location is this the location access setting on your phone? If so, you can enable that by going to your phone’s settings. Check the steps below.

 

iPhone: Go to Settings > Privacy & Security, then select Location Services. Select an app, then turn Precise Location on or off.

 

Android: Open your phone's Settings app. Under "Personal," tap Location access. At the top of the screen, turn Access to my location on or off.

 

Once done go ahead and continue the setup. Check this link for more information.

 

Hope this helps.

 

Regards,

Juni

amortel
Community Member

thank you for this but I've tried this too, still didn't want to let me get passed the location page after pressing next over and over again. 

Juni
Community Specialist
Community Specialist

Hi amortel,

 

Thanks for the response. To further isolate your concern, you can try to use another phone to setup your Google Nest Hub. 

 

Looking forward to your response.

 

Thanks,

Juni.

thank you for this suggestion, tried it out and still didn't work after rebooting both hub and router