Google Nest Hub

[Guestie]

My Google Nest Hub stopped performing certain functions following a power outage. For example, I used to be able to say:  eg ‘Hey Google, play Fox News’ and the hub would respond: ‘Here’s the latest from Fox News” and play the news headlines from Fox News. Now to the same command the Hub responds: “Something went wrong. Try again later.” For the past 2 days I have tried all suggested Google fixes for the issue without any luck. I have rebooted, reset and restored all aspects of the system . No results. Anyone have a fix for me?

Rick

[Jasek2010]

No power outage as far as I know. But as soon as I ask Google to play the simpsons it keeps starting a radio app I was listening earlier today. Both hubs doing the same 😞

[AndersC]

Hi there,

Thank you for reaching out. I understand your Google Nest Hub devices are not responding as expected when asking for some commands after saying "Hey Google." I'm happy to assist you.

@Guestie, I appreciate the information provided about the specific error message you're getting and about the troubleshooting steps you performed.

To determine the reason for this, please provide the information requested below:

• What is the model of your Google Nest Hub devices?
• Do the displays never respond to the hotword/command, or do they only respond sometimes?
• Does the same issue occur when others speak to the displays?
• What kind of environment do the devices fail in? Examples: If the environment is noisy, normal, or quiet.
• Where are the devices placed? Examples: Are the devices by themselves, up against the wall, next to a TV or audio speaker, or next to a microwave?

Additionally, please confirm if you properly reset the device by removing it from the Google Home app before pressing and holding both volume buttons at the same time.

Please keep me posted. I'll be waiting for your response.

Regards,

Anders