Google Nest Hub2 consistently mishears 'twelve'

[philbury]

Whenever I or my partner give a command including the word 'twelve' the device interprets it as 'two'. This started a couple of days ago and is really annoying. We have to remember to use eleven or thirteen to get an approximation of what we want. What could be causing this?

[ritchles]

Me too! Link to video where it doesn’t understand twelve when I ask it to set a timer but understands me when I ask for the definition of twelve.  Video of bug 

[philbury]

Not solved……..Good idea to do a video! So ridiculous. I notice you are also U.K. based. Maybe something Google could look into…

[Alex_S]

Hi everyone,

Thanks for posting—let's get this sorted out. A few questions: have you tried taking any troubleshooting steps? What are those steps? Does asking Google Assistant on your phone to set a 12-minute time have the same behavior?

I’ll look forward to both of your responses.

Regards,
Alex

[philbury]

Fault replicated on iPhone 11. Can’t see how to upload video!

[Alex_S]

Hello philbury,

Got it. Let’s try to do some troubleshooting steps.

• Open the Google Home app > Settings > Google Assistant > Manage all Assistant settings.
• Tap Languages and choose English US.
• Force close the Google Home app.
• Reboot your Google Nest Hub 2nd gen by unplugging its power cord for 2 mins > Command it again to set a 12-minute timer.

Let me know how it goes.

Kind regards,
Alex