Google Nest Max always plays same song first

[AdamWuertz]

When I ask my Nest Max to "play some music" it always plays the same song first.  I even went to my list of liked songs and removed that song.  Nothing helps.  After that the songs seem random but that first song is always the same.

YouTube Music family account is the default music provider.

I have reset the unit and it didn't help.

I marked Android because I had to but this has nothing to do with my phone.  Purely a google assistant issue.

[jenniffert]

Hi @AdamWuertz,

Thanks for reaching out here in the community! I'm sorry to hear that your Google Nest Hub Max is playing the same song first. I'd be happy to assist you!

I also appreciate all your efforts in trying to resolve this situation. To gather more information, I'd like to ask a few questions:

• What voice command did you use to play the desired audio content? What did Home play instead?
• In what country are you from? (This may impact the music providers available.)
• What mobile device are you using?

For now, I'd suggest the following:

• Ensure you have the latest versions of the Google Home app, YouTube Music app, and your phone's software.
• Ensure you're using the correct commands for YouTube Music. You can check out this article: Listen to music on speakers and displays.
• Check if Restricted Mode settings are turned on.
• Try unlinking and relinking your default music provider. You can refer to the next article: Link your music services and set your default service.

Please keep me updated.

Best regards,

Jenniffer