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Google Nest not connecting with Wyze webcam

jobab
Community Member

‎06-26-2024 01:54 PM

I just set up our new Wyze Webcam and Google Nest. The wyze camera's work when we go into the wyze app but does not work on Google home on my iphone or the google nest. I have tried resetting, un-linking/re-linking and factory reset and syncing devices as shown on the other threads and it still says camera unavailable, can't reach this camera. What else can I try so it will show the footage on google? Thank you for your help ! 

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chaconmorales
Community Specialist
Community Specialist

‎06-29-2024 01:51 PM

Hi @jobab,

 

Thanks for reaching out to the Community. I am sorry to hear that you are having issues with your third-party smart home devices (Wyze Webcam) in the Google Home app. I’d be happy to help you with that. Let’s check it out.

I understand your frustration. You've tried several troubleshooting steps and your Wyze Webcam is still not working in the Google Home app. Here are some additional things to consider:

Network Connectivity:

  • Wi-Fi Strength: Ensure your Wyze camera has a strong and stable Wi-Fi signal. Try moving the camera closer to your Wi-Fi router to improve signal strength.
  • 2.4 GHz Network: While some Wyze cameras might support 5 GHz Wi-Fi networks, it's generally recommended to connect them to a 2.4 GHz network for better compatibility. Check your router settings and make sure you're connecting the camera to the 2.4 GHz band (if available).

Google Home App:

  • Google Home App Update: Ensure you're running the latest version of the Google Home app on your phone or tablet. Updates often contain bug fixes and improvements related to smart home integrations.
  • Re-link Wyze Account: Try un-linking and re-linking your Wyze account within the Google Home app. This can sometimes refresh the connection and resolve linking issues.

Advanced Troubleshooting:

  • Wyze Support: If none of the above solutions work, contacting Wyze support is recommended. They can provide more specific troubleshooting steps based on your camera model and any error codes you might be encountering.

You can also check the following details to correctly Connect third-party smart home devices in the Google Home app.

Let me know if you need further assistance.

 

Best,

Mario

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