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Google Nest Mini 2 not playing Spotify song

RTET
Community Member

I bought Google Nest Mini 2 through an online shopping platform. 1st unit was delivered but not able to connect to network. Returned to seller. Replacement unit, successfully connected but not responding on the Spotify. I have link the media with 'Spotify' but command 'Hey Google, play a song' is not responded accordingly. Nest Mini responded 'Playing song from Spotify' but no song at came out from the Nest Mini 2. Tried couple of times but still same. I rest, reboot and reinstall and even unlink and relink the Spotify account. Still not working. May I know if this is the problem of the Nest Mini 2 or Spotify has stop supporting Google Nest Mini? 

 

Regards

RTET

1 ACCEPTED SOLUTION

frances
Community Specialist
Community Specialist

Hello @RTET and @spencash 

 

Thanks for reaching out! I am sorry that your Spotify is not working. I use Spotify all the time as well so I understand how important this issue is. 

 

At this moment, this is an emerging issue of Spotify having issues with the Google Assistant on Google Nest and Home devices. Our team is aware of this situation and are working on getting this issue resolved.

 

In the meantime, I recommend you casting your music from Spotify.

 

To cast from a mobile device, you will go to the bottom right of your screen of your Spotify App. You will see a desktop screen and speaker icon next to each other. Once you click on it, it will show which device you are listening to Spotify on. Below that will be a list of devices you can select to transfer your music to. Your speaker should be on the list. This is what I usually do when I use Spotify and haven't had any issues.

 

I apologize for the inconvenience. Please feel free to reach out with any other questions or concerns. Thanks!

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5 REPLIES 5

spencash
Community Member

Did you ever figure it out? I’m having the same issue.

RTET
Community Member

Not really except as what they proposed to cast it manually.. I don't think we have solution for that u less manually cast it. 

frances
Community Specialist
Community Specialist

Hello @RTET and @spencash 

 

Thanks for reaching out! I am sorry that your Spotify is not working. I use Spotify all the time as well so I understand how important this issue is. 

 

At this moment, this is an emerging issue of Spotify having issues with the Google Assistant on Google Nest and Home devices. Our team is aware of this situation and are working on getting this issue resolved.

 

In the meantime, I recommend you casting your music from Spotify.

 

To cast from a mobile device, you will go to the bottom right of your screen of your Spotify App. You will see a desktop screen and speaker icon next to each other. Once you click on it, it will show which device you are listening to Spotify on. Below that will be a list of devices you can select to transfer your music to. Your speaker should be on the list. This is what I usually do when I use Spotify and haven't had any issues.

 

I apologize for the inconvenience. Please feel free to reach out with any other questions or concerns. Thanks!

View solution in original post

RTET
Community Member

Works but then... What for if I need to sue my mobile má ually rather than having voice command? Hope goggle do something 

frances
Community Specialist
Community Specialist

Hi @RTET

 

Thanks for your message. The team is looking into this issue, so the only thing besides suggesting to cast is to be patient. Once again, I apologize for the inconvenience caused.