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Google Nest Mini fails to authenticate with Google servers

BeauW
Community Member

See previous post: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Mini-says-it-s-offline-but-has-int...

After moving house, ISP etc.. All of my other nest minis work fine. 

However this same device has the same issue. It's connecting to my wifi fine. Has internet connection.

It is likely a certificate issue or something else cryptography related causing the auth error. 

The firmware is the same on this device as my others (329896)

We get 99% through setup only to fail at the end updating the settings.

For now the device is useless!

4 REPLIES 4

BeauW
Community Member

This is a problem affecting many users. See here for example. https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-mini-2-won-t-finish-configu...

It's been months and this bug persists. I will take this matter to twitter if you do not address this ASAP. It is unacceptable.

It affects your entire product line. It's a certificate issue. Fix it.

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake

Dan_A
Community Specialist
Community Specialist

Hi BeauW,

 

Apologies for the inconvenience this has caused you. I'm jumping in to ensure everything is good here. Have you seen RachelGomez123 last response? If so, in addition to the above reply, may I confirm if all the other Nest Minis are working fine and only one is not? Is it not connecting to your new ISP and router/modem? What phone are you using for the set up?

 

Let us know of the answers so we could take a closer look at them.

 

Kind regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Dan