Everything has been working fine for ages, now I'm asking Google to change the volume and it says...
"sorry, I can't change the volume on this device".
I've gone through my Google Home settings and I can adjust the volume within that. I can also adjust the volume when I tap on the speaker....but it won't obey commands.
It is set up in Stereo with another Nest Mini....and that works fine.
If I ask other things, eg time, weather...it's fine. If I ask it to turn on/off the light...it's fine.
Answered! Go to the Recommended Answer.
I know that most of you will have already seen our Community's Blog post about the speaker volume here Upcoming Speaker Group changes - Google Nest Community
I will check to see if we can get this link put near the top or pinned so everybody is informed.
Updated: directed to select as solution and that is the only way to keep it at the top.
After 6 six days still no fix! For a major industry like Google this shouldn't take so long to solve. It's beginning to get quite outrageous. Come on, Google: you can't treat your customers like this. If factory resets don't even do the trick, do something about this.
Thing is, this couldn't happen at a worse time. Just when the radio stations are playing these great lists, you constantly have to use the app to put the volume up when you hear a favorite song.
This morning (in UK) neither of my google nest audio stereo speaker pair would work. Thought (wrongly) that perhaps google had pushed out an update to try and fix these problems that have occurred in the past week. Had to factory reset both speakers and then set them up again. They started working and I thought things would be better but to no avail. Problems still there.
Come on Google fix these problems that you have introduced last week. Why not just roll back the changes they made, after all a week ago there was no problem.
I posted it to twitter and ran through the issues with Google as they encouraged me to reset my speakers to see if it reoccurred. It was still happening - they logged it as an error and said they’ll get back to me. https://twitter.com/kgmarais/status/########################6?s=21
Mine too. I have a Max and two regular home speakers (the latter in a pair) as part of my kitchen group. I can change the Max volume but not the pair (the app does work though). It's been going on for more than a week and I'm surprised Google hasn't fixed it yet... Bit awkward having to use the app all the time when there are people over for Christmas.
Thanks for reaching out to the Google Nest Customer Care Team.
Got a confirmation from higher tier that they will check the issue and file a feedback about this since we don't have any reports yet like yours to announce that it was a issue across Google Home devices. But if you have time later, you may try to continue on troubleshooting it physically by unplugging it from power and factory reset one of them to clear cache and get the default settings back and set it up back to the app like a brand new device. Also, file a feedback using "Hey Google, send feedback." - you will have 90 seconds time to provide the feedback and this will go straight to the server of product engineers.
For your reference your case number is 5-############2572. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.
Have a new question? There are lots of ways to get back in touch with us below.
I have the same issue. There are constantly issues with these devices. A few examples: they show up unpaired quite often in the Google Home app, rendering them uncontrollable without restarting them; faulty volume controls; not properly registering in other apps for casting, then they show up as a pair, then they don't show up at all, then only the left speaker shows up; random answers to commands that previously worked just fine; practically not being able to switch between the two languages that you've set up. Google isn't at the point to provide decent, reliable working smart home devices. For now, I would recommend interested customers to look for another brand of smart home speakers.
I got the issue - reset the devices and tried again and it worked...for a short time...now it's not working again!
With nothing streaming I can use voice control to change the volume but as soon as I start streaming music, radio etcetera I can no longer use voice control.
Has anyone had any long term success with resets, reboots, witchcraft or magic?
Thank you @Suzique for starting your thread and others for replying to it.
Hopefully everyone will get fixed (and stay fixed) before Santa drops by.
Happy holidays folks 🙂
I had to reset my two Google Nest Mini speakers; I set them up individually as normal.
Once happy with that, I paired the speakers as 'Living Room Pair'.
I continued to get the "Sorry..." error.
After that I set up a Group ('Downstairs') for the pair.
Now, I start music or radio and say "Hey Google, Transfer Downstairs" and I can then use Voice Control for the volume.
I tried setting the Group 'Downstairs' as the default speaker but that doesn't work so I have left it as 'Living Room Pair' and do the Transfer.
If I change Music provider or Radio Station, it goes back to playing on 'Living Room Pair' and I have to transfer to 'Downstairs' again.
Hope this helps someone while we await a solution from Santa Google...
Hi @RS_SW .
That seems to tie in with the fact that I have often found that issuing the voice command 'Play (radio station) on this device' often seems to correct the situation for a while. My guess in your situation quoted is that if after issuing the command to Transfer Downstairs' then another command to 'Transfer to Living Room Pair' that the voice control for Volume would also work for a time anyway. In other words the error seems to revolve around the fact that the system does not think the music is being played on the device you are initially talking to.
Really do wish somebody from Google would at least give a response to this annoying fault rather that just letting the system say 'Sorry'.
I have a Google home and a Google audio in a group. Until recently if I said "hey Google volume up" it would change the volume on the Google home. A few weeks ago it started telling me it couldn't change the volume on this device. After reading this thread I tried saying: "hey Google change the volume on Google home" and it will now change the volume on the Google home.
Google doesn't give a f uck. Multiple posts on their forums and I've not seen one comment from support. Even a "sorry we're looking into this" would be better than f all! Knowing them they'll get anyone who contacts them to piss around and factory reset, then fix the problem they've caused and not own up to it yet again! P.s. f uck you Google.
Response from Google Nest customer care, 26 Dec ~22:00 Pacific
"Thanks for reaching out to the Google Nest Customer Care Team. We are currently checking what we can do on this issue. We will make sure to keep you posted in this issue for resolution."