Google Nest Mini gen 2 no sound

[Ncmv141]

My Google Nest Mini 2 has 4 LED light responses, but there is no sound coming from the device.

I follow on this solution General troubleshooting, but it not work for me.

[MplsCustomer]

@Ncmv141 

Did you perform a factory reset?

https://support.google.com/googlenest/answer/7073477

[Ncmv141]

I have already tried a factory reset, but there is still no sound.

[MplsCustomer]

@Ncmv141 

You may need to contact Support, starting with this link:

https://support.google.com/googlenest/gethelp

[Ncmv141]

Thank you for your suggestion.

[Muddi]

Hello Ncmv141,

Thanks for reaching out. I appreciate MplsCustomer's help here. I know how challenging it is not having a working device when needed. To confirm, are you able to connect with one of our teams with the link provided above? If not, please fill out this form so we can further check what's going on with your device.

Cheers,

Muddi

[Princesss]

Hello there,

Checking in-- have you had the chance to fill out the form?

Best,
Princess

[Dan_A]

Hey there Ncmv141,

Do you still need help with your device? If so, kindly fill out this form.

Thanks,

Dan

[Dan_A]

Hello again,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Kind regards,

Dan